Please fill out the following form for your technical support/RMA requests for any product that you wish to return. Please complete all information and describe reason for return. A support representative will review your information and then either e-mail or call you with a solution. If the support representative determines that the product needs to be replaced they will e-mail you with instructions for returning the product.

Or you can download the PDF format RMA request form here.

E-mail

• Request form or exchange must within 30 days of invoice of shipped
• Fill out RMA request form completely and fax it back with original invoice to 1-510-372-2736
• ServerRackPro will verify the RMA request and e-mail you with the assigned RMA number or reason for denial.
• An RMA Request Form with complete and correct information will be processed within 24 hours.
• All products must be returned promptly. The RMA number for any return automatically expires in 10 days
• Parts must be returned in original packaging, complete, and in re-usable condition.
• If ServerRackPro does not have the item in stock, ServerRackPro reserves the right to hold the defective parts up to 30 days for repair.
• Mark the RMA number clearly on the outside of each returned box and enclose a copy of this request form and copy of original invoice
• All returned merchandise MUST be insured & shipped prepaid. Damage or loss of goods during shipment is the sole responsibility of the customer. Insufficient packaging or visible product damage may result in the loss of warranty
• Returns may be subject to a 20% restocking fee.